The Thermal Bathhouse & Spa at the Arlington

Wife and I are honeymooning in Hot Springs for a week. The staff were phenomenal, friendly, and helpful. Jimmy is a fantastic attendant and has a heart for customer service. Miles executed a much needed massage, remaining professional and efficient. The experience was a first for us and I believe the bar has been set very high. Thank you for the hospitality and generosity!

It was a unique experience, but the unorganized staff makes this place a 2 star spa. I cannot recommend booking any type of group activity here, it’s extremely unorganized. It couldn’t be more unorganized and unprofessional trying to make reservations and getting the staff to call you back, or confirm things. Nothing was set up on time. The food and mimosa spread pictured for 10 people we paid $400 for was not worth the money, and looked slapped together. When I got out of my bath I saw half my party waiting in an area and I asked them why they weren’t in the party room, we’d already been there for 1.5 hours. They said they were told it wasn’t ready yet, then it was that 5 people needed to finish services before we were allowed the room. We spent quite a chunk of change that was prepaid for this to be the case and never communicated. Cool old hotel, staff weren’t unfriendly, but deer god booking a party here was a nightmare I don’t wish on anyone ever. Why is the spa party room floors away from the spa in an empty hotel room? Why wasn’t there water in the room after we were told to drink lots of water after massages? The theme of this place is disorganized. Some of the ladies in our party enjoyed their services, others faces burned and broke out from the product used. Also be prepared to be full on naked in front of the bath staff in your “private” bath and there are not slippers or robes provided here. There are white sheets they use to wrap around you. The bath house vibe in general…just prepare yourself for a historical experience, not a luxurious one.

Old world charm, yes, but the building is in shambles. Yes, it's 96 years old but it's broken and seriously needs A LOT of work. The bathhouse was great. The Attendant Jimmy was off the charts, best customer service I've had in Arkansas. Cat was my massage therapist and she was awesome! Air force veteran and we all stick together. The seafood buffet was awesome and the breakfast the next morning was almost as good. We purchased the romance package for Valentine's day. I'll be back for the spa but the hotel is not worth the price.

Best bath I have EVER taken at their 3rd floor bath house. Jimmy the bath attendant is SUPREME in customer service and has been working at the bath house for 41 years! It’s an extremely historic experience so if you’re bougie look elsewhere. IF YOU ONLY HAVE THE TIME FOR ONE BATHHOUSE YOU MUST GO TO THIS ONE. First you do a personal, whirlpool bath where you soap to your hearts desire. Then sauna. Finished by a cold/hot towel rub (temp based on personal preference). HIGHLY RECOMMEND!

Had 2 visits to the bathhouse this weekend. Brought 2 friends with me from MN and they enjoyed their experience as well. We had massages from Gigi, Chris, and Michelle and loved them.

Great bath but confusing. I wasn’t sure how long I was supposed to be able to stay in the bath. I got out to cool off a bit and then the attendant came in and guided me out to cool off. I would’ve gotten back in the water if I’d realized that was an option (which it seems to be!). There was a surprise sauna option which was nice. I think I would maybe prefer the sauna before the bath because I didn’t want to get too sweaty after my nice soak. I brought a swimsuit and changed into it because I thought it was required. Then i realized that I could’ve gone without. After I finished, I waited almost 40 minutes for my wife to finish the exact same experience. She’s not sure if they forgot her in the bath or if you were just allowed to stay in that much longer! It is also a bit confusing to find this place. It is easy when you enter the Arlington to see that it is on the third floor, but there’s also lots of signage that says hotel guests only past the second floor. But you don’t need to be a guest to go here. Every bathhouse has a confusing check-in in Hot Springs. This one did too. At first they told us to come back at 3:00 or 3:30. We were having a bad day and eventually made our way back here at 2:30 HOPING we could get a bath after being turned away from the Quapaw and Buckstaff. We were able to get in with basically no issue at 2:30 after waiting in line. I’m not sure if we would’ve gotten in had we showed up at 3:00/3:30. All of that said, the water was great, they had openings when the quapaw and buckstaff did not, and the hotel itself as well as the stores in the bottom level were all pretty cool. We also enjoyed the little extras. I just wish there’d been more clarity and a nicer chair in the lobby to wait for my wife in! Weird but good.

A very unique experience. Feels like staying in a Time Capsule 100 years back in time. We had a historical room with the spectacular view. I hope places like this will be preserved.

Absolutely beautiful place to spend a weekend.