The Spa at Griffin Gate

Name: The Spa at Griffin Gate
Address: 1800 Newtown Pike, Lexington, KY 40511, Lexington, Kentucky, US
Telephone: (859) 288-6175
Rating: 4.3

Spa

4.3 (40 reviews)

1800 Newtown Pike, Lexington, KY 40511

(859) 288-6175

http://thespaatgriffingate.com/

Business Hours

Friday 9 AM–6 PM

Monday 9 AM–6 PM

Saturday 9 AM–6 PM

Sunday Closed

Thursday 9 AM–6 PM

Tuesday 9 AM–6 PM

Wednesday 9 AM–6 PM

About The Spa at Griffin Gate

Location

Reviews

Erin Hawley

“I had a wonderful and relaxing Japanese head spa experience with Tanya Gill. She is punctual, professional, and creates an incredibly calming atmosphere. From start to finish, the treatment was soothing and rejuvenating. The products used felt clean and refreshing, making the experience even more enjoyable. It truly felt like a ‘massage for the scalp.’ I highly recommend her services and will definitely be back!” The staff go above and beyond to provide a relaxing experience and welcome you as soon as you walk in the door. Looking forward to my next visit.

BookishWith Kiki

The Spa at Griffin Gate is an experience I have every time I am there. I love the staff, the ambience and how peaceful their spa area is. I have tried different massages every time I am there for the most relaxing experience as I have a high intense job. I can't wait to experience their head spa next. Ellen and her team make this experience one you will never forget. The menu of services goes above and beyond the customers expectations. I hope you enjoy your time at the Spa as much as I do!

Stacie Settle

I visited the spa for the first time and had a wonderful experience! Em was my massage therapist for a 90 Minute Deep Tissue and she was delightful - so friendly and professional and the massage was amazing! I also enjoyed the lounge, showers, steam room, and restroom amenities. I will definitely be back!

Jeffrey Smith

My wife has enjoyed two pedicures at the spa by Ms. Tanya and she has thoroughly enjoyed both experiences. Tanya is pleasant and engaging but more importantly pays attention to detail and really does an amazing job at her work. My wife will definitely treat herself again!

Caffeine and Courage

2024-2-11

I had an amazing experience at the Blissfully Restored retreat at the Spa at Griffin Gate. It was such an uplifting and well planned experience. Luxury, laughter, self reflection and self care all entwined (and wonderful wine too!) I came home feeling creatively charged and ready to take on some new challenges.

Ashley D

Don’t get services done here for your wedding!! The absolute worst experience in my life. I was the bride, and my hair was completely opposite of what I asked for and the lady did not care. Her next appointment was there already. Every time I think of this interaction it makes me sad and mad that they didn’t care about my special day. Aside from that, tip was added to my bill. They told me what I would be tipping. Absolutely disgraceful. It took everything in me to not be upset for my wedding day.

Susan Thompson

The massage and massage therapist (Mary) was very good. I felt comfortable and relaxed — until I went to pay. The amount was way more than I thought it was going to be! The price online was $295 for the 90 min massage. When I went to pay, the charge was $381!! I asked the young lady about the price difference and told her I was expecting to pay $295. She said that prices were higher on the weekend. I didn’t see that anywhere on the website! The charged price demanded a $64, non-negotable tip for the therapist. I had planned to give her a tip. However, I felt it was rude to just charge me what they thought was best rather than let me determine the amount. After all, a tip is a GIFT for a job well done. NOT a “service charge”, as reflected on my receipt. Additionally, I called several times to make an appointment but no one would answer the phone. Making the appointment online was the only option. What happened to personal customer service? Marriott is a well known brand and more is expected from such an organization. Bottom line - while the massage was good, the customer service and prices were deceptive. Highly disappointed and frustrated! Thus, the 2 star review.

Kevin Pritchard

Lady at the front is rude and they swear you can’t use the sauna no matter what. Another place that just sucks post covid with people who don’t care about customer service. One time I went in there and it was just too close to closing to use it, and the other time I have to have an appointment. Have some kind of consistency, or just take care of a platinum member.

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