The Ritz-Carlton Spa, Georgetown

This place never disappoints! It's the better option over the Tysons Corner location. The service and professionalism is exceptional. In comparison to other spas, this location has less turnover and keep a clean environment, as expected to maintain its prestige...

Terrible experience- don’t waste your time or money. The facility is extremely small- a maximum capacity of 3 people- there is no privacy as you try and undress nor any place to get ready after your treatment. Not much they can do about that but this is the Ritz and there shouldn’t have been dirty towels and used robes overflowing in the bins. The massage was subpar. The therapist did not work on the areas I requested and when I reminded her, did a quick 5 min focus at the end. They also ran out of bottled water. When we checked out, the gal never asked how our experience was. All she wanted to know was what form of payment to use. Turns out the receptionist was actually the spa manager. We did share our poor experience but she just stared at us and said nothing. She did of course add a 20% gratuity to the bill. I followed up later with the hotel manager but he didn’t seem concerned either. This was a girls day out to celebrate a friend’s birthday and it was so disappointing. Definitely the first and last time I will go to the Ritz spa. Wait until the Four Seasons and the Salamander have completed their renovations for a far better experience with excellent customer service. Save your money on the spa and go upstairs to the lounge with the fireplace where the wait staff was outstanding and the food divine.

I was greeted immediately and given a tour of the facilities which are beautiful but fairly small in comparison to other spas I've been to. Two showers, dry sauna, and a steam room. I wished there was a pool or Jacuzzi, so I could soak, but I came early, so I could try out everything! It was a Tuesday afternoon, and it was very quiet. I believe I was the only guest! I had a lovely couple hours relaxing while waiting for my treatment, which was a Nourished Body Glow. A full body dry brush then scrub and oil application followed by a back massage. It was heavenly! Everyone was so accommodating and professional. I had a wonderful experience overall!

Had one of the best facials performed by Jennifer K. Very knowledgeable and took such good care of me during our session. She never tried to hard sell or upgrade me on products. Totally trusted her recommendations and expertise. I felt like a million dollar client.

I can't say enough about the comfortable, beautiful spa facility at the Ritz-Carlton, Georgetown and how glad I am it's reopened. Why? Katie Ghazzar! She has been my esthetician for the past 15 years...super friendly and incredibly gifted at making my skin healthy and glowing! You'll never want to leave the table after all the treatments and massage! If you're looking for the best facial in town, do not look any further! Can't wait to return!

Awesome is the best describe Katie my esthetician AWESOME!! Her professionalism, warm kindred spirit, experience, effective listener and passion for her work is impeccable! She give 💯 percent time and attention every time!!!

Made a spa appointment for my birthday in December, I was surprisingly disappointed at the level of service and my spa experience. I honestly don't write reviews but the massage was mediocre, the space was very small and the service was definitely not the Ritz service you would expect; they completely forgot to add the hot stone add on that was part of the appointment and didn't even acknowledge my birthday (why ask what I'm celebrating when I made the appointment if you're not even going to acknowledge on the day of service). To add to the fun or not so fun birthday spa event, the valet scratched my new car that was less than 5 days old and never told me about it, once discovered (two days later), the valet company (Colonial Parking) which is contracted out by Ritz wouldn't take responsibility since the vehicle was removed from the facility without reporting any incident to their attention. Tell me who checks their vehicle each time you valet? There is a level of honesty you expect from the company to report to you if they damage your car but trust me that didn’t take place. I know for a fact the damage took place under their possession because that was the ONLY time anyone else drove my new car and the car was parked (damage was not the kind of damage that would happen while a car is parked) after getting home since my work is walking distance from my place of resident. Needless to say, I will not be coming back to the spa nor allowing my car to be driven by colonial parking EVER!

Honestly felt discriminated as I walked in there. To be seen and spoken to as if I was an outcast and to find out the guy is the general manager? That is untorolable BEHAVIOR. Maybe he needs to be educated and given some classes in regards to culture and perhaps he might be a little better off. Never going there again