Spa at Little River

I am so disappointed in the spa. I had gone numerous times when it was located on OBT and was very happy. So when I was looking to get a massage I immediately thought of this place and give the new owners a try. I called, made an appt, filled out the online intake form and arrived. The door was locked. I called and left a message saying I was here and will wait a little longer and still no one showed. Left one last message. It's been 2 days and I still haven't heard from them. Very unprofessional.

The customer service and management is horrible. One of their former employees allowed someone to use my $340 gift card without the gift card present to turn in. All they did was apologize, saying that's a lot of money and claimed the owner would call us. It's been 2 weeks and we called them several times and showed up with no resolution. Save your money and time by going somewhere reputable. Next step is a lawsuit since they think it's a game Response to your reply: My boyfriend requested a new gift card under your new ownership, which your staff told him wasn't necessary back in 2021. Also that the card was solely under his name and no one else. The gift card was entered for two facial and massage packages, however Meg told me the card was used for a couples massage (provided both parties names) and that shouldn't have happened. She also stated the gift card needed to be rendered during services, which didn't happen as he and I were in possession of it. My boyfriend brought the card in along with the receipt for proof. Your staff collected the gift card and recipient upon his arrival 2 weeks ago. Never as anyone at your spa offered me service due to the inconvenience as I spoke with your staff by phone twice. They offered us a 20% discount, which is unsatisfactory. We were told that the person who utilized the gift card fraudulently would be billed. While we understand transfer of management can result in conflicts and concerns we expected a better line of communication and reconciliation due to the error of your former employee. Nobody likes a bad review and follow up phone calls from a business would be appreciated during business hours. Your voicemail time stamp was after 11pm last night, which was after my review left here. All of this could have been avoided as no customer should have to constantly call and stop by looking for resolution.

Ladies are amazing. Once you get settled in, it becomes more than a spa. It is quiet and the work will speak for itself. It feels like, their goal is to genuinely make you feel better rather than just getting you as a booked appointment. I'm very excited to go back, there is no one person better than the other there :) enjoy your spa day

The ladies were all great and I was super happy to get a same day appointment. Marleny was fabulous! Atmosphere was very relaxing.

I wish I could them ten stars. To begin with, this place is so clean and calm. I got therapeutic massage and head massage by Marleny, owner of the place and my massage therapist! She definitely knows her job very well but she understands your tense sore muscles too! She is just amazing! I am leaving this place relaxed and happy and I know I will come back soon! I would highly recommend to try this place for facials and massages! I have tried both and both times and I had a wonderful experience. Thanks Marleny

So beautiful and so peaceful! Was gifted a prenatal massage with Judy and a pedicure with Fatima, that I received today! Everyone there has made me feel so comfortable, and just amazing customer service! I will definitely recommend this beautiful Spa to everyone I know! I feel so much better after such a stressful pregnancy, this day was so needed, and everyone made it a great experience for me! Thank you The Spa at Little River!!

I had the Little River Signature Massage (80 minutes) with Nicole. It was outstanding!! Perfect pressure, temperature, atmosphere...it was excellent. After it was completed, I could've easily taken an hour nap, I was so relaxed. I will definitely be back. Side note: I opted for peppermint oil, and as it was massaged in, it was lightly tingly and very refreshing. Thank you for a wonderful experience!

Spa was very charming, welcoming and peaceful. I splurged on the Signature Massage and it was so worth it. One of the best massages I have ever had. I will definitely be going back. I highly recommend!!