Spa Aquae

My girlfriends and I did a spa day here to celebrate a 50th birthday. We had an excellent time. The gentlemen that checked us in at the front desk were super helpful and friendly. But, I am saving the best for last…my masseuse was Jackie R. She was truly amazing! It was so incredibly therapeutic but also very relaxing! I literally felt like I was levitating above the table, I was so relaxed! I love in Phoenix but travel to Las Vegas frequently. Jackie is going to be a “must do” every time I come to Las Vegas!

Really disappointing. The attendants were not hospitable or helpful. Someone actually took my robe off the hook outside the sauna and threw it in the laundry with my prescription glasses in the pocket. Not very apologetic just justified it as “tidying up”. The 80 minute massage was just okay and at $300 the expectations are somewhat higher. The aqua water therapy circuit is really lax. There is no attendant assistance with timing or guidance. Some of the options were not working so it’s basically just access to the sauna and steam room and indoor hot tub. The spa has an outdoor lounge but it was too cold during our weeklong stay and they did not have any outdoor heaters.

I had a great day at the Spa. I was looking for a day spa while in Vegas, found this place which was everything I wanted. Gym facility was clean, newer equipment, waterfall shower, sauna, steam room, jacuzzi, cold plunge and out door co ed space with their very own outdoor sauna and steam room a jacuzzi and a pool. The facilities were clean and well maintained, Barber shop next door. For $45/ day pass was all I needed! Great place!

We came to spend a day using the facilities. The JW offers a coupon. The staff was exceptional and on point. The facilities clean. We did not book any treatments because of time constraints, but we did use the co ed pool and lounge area, steam room and showers. Nothing was missing as far as amenities. I did find the waterfall beautiful..but loud. I wasn't crazy about the view of the hotel tower....but maybe that was just me. Loved all the little details. I would have loved a full length mirror in the mens dressing room. The sinks in the men's shower rooms were the kind that sense your hand and have a short water time...so it never really got hot for shaving. Other than that..next time I'm gonna get a massage and really enjoy the place.

This is a really tough review. There was so much I loved about this spa but a few little things they just don't quite get right. I had a pedicure and the girlfriend got a massage. Both services were excellent and the prices were pretty fair for Vegas. The front desk attendant, Jasmine, was insanely friendly. Facilities are very nice and unlike many spas most items seemed to be working (none of the outside pool relaxation jets worked, didn't seem they had for a while). It was also REALLY nice to have access to an outdoor co-ed private pool, co-ed steam room and co-ed sauna. Facilities were kept clean as well. I really, really, really loved the spa. The issue for me was the little things. The small touches like no iced towels. No snacks at all. No drinks except water and a coffee/tea maker. When I inquired, they said they ran out of juice and snacks. This is a pretty large company, surely someone could run out and grab some trail mix and some bananas and some OJ. We were spending quite a bit of time in the spa that day, basic snacks seems common, even at much less nice places. The other issue for my gf was that the other women in her side were extremely noisy and were on their phones and the staff did nothing. We have never seen a spa that allows cell phones outside of locker or lounge area and most spas will make other patrons quiet down. It's supposed to be a place to wind down and relax. Not another place to party, there's plenty of spaces in Vegas to be loud and crazy. The thing is, all the negatives are EASY fixes to make this a top 5 spa in Vegas. I'd highly recommend it if they could fix their few flaws. But those little things make a BIG difference.

Rented a room here and got a facial the first night in town and it was. We came back two days later for a massage and my locker wouldn’t open as soon as I locked it. Ended up waiting 2 hours for someone to come unlock it. I missed appointments and important meetings for work. I asked if they were planning on offering a credit and they said they could give a free facial if I wanted to come back. I asked if there could compensation from today’s service and she went and asked the director and she didn’t even come out to speak with me and said no. I took the free facial and booked it for me and a friend on Friday. I get here and they don’t know about the compensation that was offered and the director wasn’t in. I just paid it. I got a room two massages and three facials here. You would think they would take care of their return customers. The spa inside was not warm and the sauna inside wasn’t working, there’s no snacks to eat or shorts dryer, no razors with shaving cream. I won’t be returning on my next business trip.

My husband and I booked a massage here on a whim and we absolutely did not regret it! We arrived to the spa early and were offered to check in and relax until our appointment. I spent some time in the women's hot tub and dry sauna, then we spent some time together at the outdoor coed pool. The staff were very friendly and welcoming and the facility was extremely clean. When our appointment came around we were each escorted to a private waiting room until our therapists retrieved us. We did the 50 minute couples signature massage and it was fantastic. The therapists were extremely kind and they both did a great job, we both left so relaxed! It was definitely well worth the money, we will be back!

Overall disappointing. Checked in and was brought to the locker room where they asked me if it was my first time there, I replied with yes, but they just showed me my locker did not show me around at all, no tour of the facilities or explanation. I get in my robe for my service not knowing where to go next and no employees to be found. Eventually someone comes to get me and I receive my facial. When the service was done I was really looking forward to using all the facility had to offer and ordering food by the pool. I got out of the pool and there were no towels and again no employees to request one. I drip dried for 30 min and eventually someone came out but by then I was dry. Then I went to order food but didn’t have wifi, again tried to find an employee to ask about getting on wifi to order food and couldn’t fine one! Not one outside by the pool nor inside the facility. I gave up ordering food and went to take an everything shower but couldn’t find razors. When I eventually tracked someone down probably 20 min later she informs me they are out of razors. It took me 3 showers before I finally found one not slowly dripping water and had somewhat of water pressure. After my shower with my still hairy legs and can’t find a brush for my hair, take another 20 min to track someone down again and what do you know, out of hair brushes too! All the little things that you would expect from a luxury spa and a day of pampering weren’t there. Maybe it was an off day but a very disappointing birthday celebration to say the least. And as a local, I know of plenty of fabulous spas just down the road that have never been out of basics like towels, hair brushes, razors, and employees.