Southwest Day Spa Wax services | Massage | Facials | Skin Care

Bought the couples massage which included a foot detox and facial. Fabiola was amazing, she was not only great with her hands but very pleasant to talk with. She was one of the nicest persons I have ever had a massage by. She made sure the room was comfortable temperature and asked how I was feeling throughout the session to make sure I didn’t need anything more. The facial was amazing as well. The other staff i encountered during my foot detox were also all very friendly and checked on me to make sure I didn’t need anything else. I will definitely be returning!

Unfortunately, I had a very disappointing experience. The massage was supposed to be deep tissue, but the masseuse merely applied oil to my body with minimal pressure. Additionally, the session was supposed to last 50 minutes, but it was cut short to just 40 minutes. The entire experience felt rushed, and the massage itself was repetitive, as if the masseuse was simply passing the time rather than providing a proper treatment. Do not recommend.

I had always had problems with constipation since I was a teenager and after I had my first Colonic treatment almost a year ago, I noticed a big difference, precisely with the supplements she recommended I finally managed to find balance in my bathroom routine. This treatment is game change and Levina has a lot of knowledge about and always can recommend a good routine to keep healthy and relieved.Thank you!

Treated my wife to a spa day here in Brookline while on vacation. AMAZING, she was thoroughly pleased and got an incredible facial, followed by a massage and even some medical laser services. Highly recommended, great environment, friendly staff and fair prices.

I don't usually write public reviews but I am making an exception. I have been searching for a facility that offers colonic therapy ever since the premier center in Brighton closed. recently discovered Southwest Day Spa in Brookline, MA. The staff was professional and attentive, creating a relaxing atmosphere. The colonic therapy was thorough and effective, and the massage was truly rejuvenating. I wholeheartedly recommend Southwest Day Spa . The service exceeded expectations. I felt relaxed, refreshed and completely satisfied.

Worst place I have ever visited here in the US! This place is clearly a scam! I asked the owner if she could do a package deal for me for body wax and deep pore cleansing. She agreed and asked me to buy a gift card worth $50. I bought it and booked an appointment (for $500). The service lady was continuously asking me to get the front body waxed this month and get the back section done next month (this was so senseless!). Also, she was so harsh with her waxing technique that when i got home and washed my face, i found that she burnt my skin on the upper lip area. For the deep pore cleansing, she continuously insisted that I should take the light therapy (for an additional price). I also booked a separate nail appointment with them the same day, but only after reaching there did they tell me they don't have equipment to do the nail service (that was so stupid and super frustrating)! I paid the full amount after the service ( I did not use my gift card that day). I conveyed all service-related issues to the owner, and to my surprise, she got so furious and defensive that she started blaming me for not liking their services. She even canceled my gift card (without me even knowing it) to adjust the remaining cost because I asked her that I would not continue with the package deal because their service was bad. I don't understand why they are so shady with the communication?! Such rude customer service, and they work on their own terms. The owner tricked me and canceled my $50 gift card, and I only got to know of that when I tried booking a massage appointment for a friend. They are clearly greedy and not really interested in the quality they provide. PATHETIC CUSTOMER SERVICE! Will never recommend it to anyone! Save your money; There are much better and cheaper places in Cambridge!

Can't really rate the spa itself as I was unable to make my appointment, just be aware they charge full price for no-shows/last-minute cancellations (they tell you this when you book). What I felt was odd was that I was guilted for my last-minute cancellation (5min before start of appointment & charged in full), even though I explained the situation had been out of my hands, was very apologetic and said upfront that I was totally comfortable with them cancelling and charging me in full. I would have been fine with being either chastised OR charged in full for the appointment I missed, but getting both felt a bit much. They also never answer their phone, which is frustrating - everything is booked via text and thus felt a little unprofessional given the prices. EDIT: In response to the owner's reply to me below, this would make complete sense were it not for the fact that you were paid in full for the entire time of the session. You didn't lose any sales, and it is disingenuous to answer this as if you had not been paid for your time. As mentioned in the review, I have no issue at all with the need to charge full price for no-shows; I do take issue with being rude about it.

I was nervous going to this place but once I was inside, I was at peace once I entered. It was very calming with an atmosphere for relaxation. My technician was knowledgeable and friendly. I was embarrassed to expose myself for the wax services I had chosen. The tech helped me feel so at ease that I felt like I could trust her and that meant everything to me. I highly recommend. Only wish she had a secretary to help her. Ill definitely be back for routine treatments.