Riverstone Salon and Wellness

Such a wonderful experience! Kimber was so caring, kind, and gentle during my facial. She was so knowledgeable and the service was exactly what I needed for my skin care needs. I will be back for facials 3-4 times a year per her recommendation :) 100% recommend to friends and family. 10/10! Nora at the front desk was also so sweet and courteous over the phone and at check out. What a great team!

This is a long one but I’d say this is more for management for hiring someone who lacks the professionalism and experience to be a decent esthetician. The esthetician whom I love moved locations and is now outside a reasonable drive (though after the experience I had at Riverstone, I may revise my definition of “reasonable”) and I needed to find a new waxer. I found Riverstone as it was close and the wax prices were reasonable. I booked a brow and bikini wax with Kimber. I’ve gotten many waxes in my life, and this is by far the worst I’ve had, from a technique aspect as well as professionalism. Firstly, Kimber made me extremely uncomfortable. Waxing can be a pretty intimate experience, and you expect your esthetician to be professional and respect your body. When being waxed, I expect the only touches to my body to be when you’re waxing me. On the contrary, Kimber was constantly touching me, squeezing my arm, my shoulder, my leg. I’m not touch averse but when you’re half naked, you’re in a vulnerable position and an esthetician should be hyperaware of that and keep their hands to themselves when not performing the asked for service. Professionally, she needs a refresher in what is appropriate to say to and do to your client. At one point she joked that when she left the room she took my jeans so I couldn’t leave (I had to check because I honestly wasn’t sure if she had). Who says that? (she also informed me she has said this to massage clients, as well) She also sprayed my face with a rose water toner without asking (I wasn't getting a facial, so nothing like that was necessary). What if I was allergic to something in it? Or sensitive to wearing scented products? From a technique perspective, she did a horrible job. Worst wax I’ve had by far. My brows still had short hairs (ones that should have been tweezed out if the wax didn’t get them) that I saw when I get home that I ended up removing. During my bikini wax, Kimber didn’t ask me to butterfly my legs, which is standard procedure. When I tried to do so, she asked me to place my legs straight and then just waxed the top of my bikini line. After my bikini wax, half the hairs were still left (and obviously further down the thigh didn’t even get waxed). I honestly couldn’t believe she thought she’d done a good job. I asked for her to wax my bikini line again and even then she didn’t get all of them (I went home and tweezed those out, too). She also didn’t remove the wax residue from my bikini line, which meant my clothing stuck to my skin (sadly not enough to take out the leftover hairs). I thought using oil to remove leftover wax was Waxing 101? Apparently, she doesn’t do waxes from the waist down, which begs the question of why the salon booked me with her. Kimber also took a very long time to perform two basic waxes. She spent more time talking, spraying me with toner, and trying to convince me to get a massage (she even commented that I would love “getting squeezed by her”) than doing any actual waxing. I was there for any hour and still got two terrible waxes. And I still tipped 20%. What is wrong with me? (honestly, it might be because I was unconsciously worried she might follow up if I didn’t)

I went for a hair cut, please note other times going to this salon have been successful. Last Friday I went for a hair cut and the stylist cut off four inches of hair to give me a mid length bob. She then proceeded to curl and style and I thought she was just being nice. Come to find out after I washed and dried my hair that it was choppy and I’m even. Now I have to go to another salon ti fix this mess. Worst experience ever. I will never go back and will not recommend to anyone. Worst part is I have been growing my hair out for the past year and now I have to go even shorter to fix the mess that Cherie made. Do not trust your hair with her. Update: 4/11 the manager has reached out to provide solutions to the issue. The manager was prompt and professional and understanding. I appreciate her time and feedback and resolution. I have changed the review from a 1 for the hair cut to a 3 due to the management reply.

What an amazing and welcoming atmosphere. It truly helps you relax and be yourself. I received a facial from Ashley whom was so kind and explained everything in great detail. The owner and ladies were full of joy and laughing - great to be in a positive environment. I had some amazing conversations! Service was amazing - I will be back here for years to come.

Tl;dr the customer service was good but the actual manicure was terrible. Ok so unfortunately I didn't have the best experience. I went to get my nails done for a little gift to myself for working so hard over the holidays. I went in and the customer service at the front desk was great. The lady who did my nails wanted to chat the whole time. I don't mind a bit of polite small talk but I mean the entire session she talked. Whatever, some people are just chatty I just sat and listened and tired to be friendly. When I got out of the chair she helped me grab my wallet out of my bag and helped with my coat. When I got out into the bright winter sunlight I could see that my nails didn't actually look good. The polish is thin on some nails, see pinky, and in some place and the top coat doesn't go all the way to the cuticle, see thumb. I just expected better and was sorely disappointed. I don't think I'll be going back.

I had cut my own hair and came to this salon to get it even out. The stylist and I misunderstood each other, and she took an additional 3 inches off my hair. She suggested an inverted cut would look nice - which I’ve had before so I agreed. To me it’s more stacked in the back and was so sort back there she had to use clippers on my neck. I was mortified but paid and left the salon to think about next steps. The hair cut was so awful to me that cried every time I looked in the mirror for a week. I wanted to shave my head. I contacted the salon about this. A lady called and spoke to me, asked me to send pictures (I did) and then never heard back from them. I’m living on a budget and paying $80 for just a hair cut that I hate more than any hair cut I’ve ever had in my life, and then never being offered a solution from the salon is really disappointing. Don’t go here, and if you do, make sure you’re really explicit in your request. Asking to have the length “evened out” because you like it does not mean cut off three more inches. You also don’t need to cut it up to the hair line in the back and stack it to make an inverted cut. My hair was shoulder length and barely touched my ear lobes when I left. It was also super unflattering for my face shape. The stylist told me it’d be super easy to care for - it’s more work in the morning than I’ve had in years. She clearly didn’t take time to understand what my hair type was.

I came to Riverstone first for a massage then came back the next week for my first haircut in six months. Mary gave an amazing massage. She used a few different techniques and paid more attention to my back per my request which made for a really great experience. I left feeling so relaxed and refreshed. My haircut was done by Ben, who was also wonderful. I told him a loose idea of what I was looking for, and he gave a great consultation based on my hair. I could tell he was really talented and experienced, and I felt pampered the whole time. My hair looked incredible afterward. If I was a celebrity I would hire him as my personal stylist. Also, I felt very safe the whole time. They're taking great precautions (screening questions, temperature checks, plexiglass at the receptionist desk, didn't sit right next to anyone at any point, etc.) and everyone there seems to take those precautions seriously.

They were able to fit me in at the very last minute and did a WONDERFUL job on my hair. Listened to everything I wanted and I was able to see the results in my haircut. The environment is great and very reasonably priced as well:) I totally recommend!