Hand and Stone Massage and Facial Spa

Name: Hand and Stone Massage and Facial Spa
Address: 7323 S Olympia Ave Suite G, Tulsa, OK 74132, Tulsa, Oklahoma, US
Telephone: (918) 727-2772
Rating: 4.2

Spa

4.2 (159 reviews)

7323 S Olympia Ave Suite G, Tulsa, OK 74132

(918) 727-2772

https://handandstone.com/locations/tulsa-tulsa-hills/?utm_source=google&utm_medium=organic&utm_campaign=gbp

Business Hours

Friday 9 AM–10 PM

Monday 9 AM–10 PM

Saturday 9 AM–8 PM

Sunday 10 AM–6 PM

Thursday 9 AM–10 PM

Tuesday 9 AM–10 PM

Wednesday 9 AM–10 PM

About Hand and Stone Massage and Facial Spa

Location

Reviews

Carrie Ford

From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The customer service was great, it is clean, warm and inviting. My massage therapist Jennifer was amazing!!!! She made me feel comfortable and provided a relaxing and wonderful service. I already have my next appointment scheduled and can't wait to try a scalp massage as well as the Himalayan salt stone!!!! If you decide to become a member there is a monthly fee however you do receive either 1 free massage or 1 free facial per month which is an excellent deal when you are literally healing your mind and body!!!!!!! Can't wait for my next appointment in 2 weeks.

Jasmine Gutierez

Very disappointed in how they choose to run their business. Definitely find another place to receive a massage. I tried for MONTHS to get an appointment and couldn’t due to their staffing issues. I was told most of the year they were running with one or two massage therapists. I expressed my concerns that my gift card was going to expire before I could use it, and was told it was already used by somebody named “Sarah Jones”. This is impossible! The card had remained in my wallet since I purchased and once I got upset I was told “Well, it already expired anyway.” What?! I don’t even know anybody by that name and based on my receipt of purchase the card didn’t yet expire. I asked to be contacted by a manager or owner two weeks ago and have yet to hear from anybody. This used to be a well run business and has completely gone down hill. I work for a company that purchases gift cards from them every holiday season along with many of us in the office purchasing our own. They won’t get any of our business anymore. I highly recommend to NEVER do business with them. Extremely disheartened and feel like I was stole from.

Adrian Carroll

Ever since new ownership, the quality of service has diminished tremendously. Much of the massage staff quit over the course of the year, leading to no availability for months for massages. I had built up several months worth of credit and my account was cancelled without my knowledge or approval which led to the deletion of my credits. After I repeatedly reached out to ask to speak with the owner over the course of months, she never responded, never followed up. It’s a shame at the dismal quality of service that she and her team provides. The service I received is that of scam artistry, to be point blank. You offer and advertise a service, do not fulfill it and then cancel any account credits to fulfill any obligation to actually provide the services you offer.

Sally Mulready (Tulsa Real Estate Agent)

2023-2-18

From the moment you step into Hand & Stone Massage and Facial Spa, there is a peaceful excitement about the pampering you will receive. A gorgeous fountain backlit on the wall with the company logo reminds you of the peacefulness. Friendly smiles greet you and prep you for your experience. I chose the Diamond Glow Facial. The massage room was quiet, with light music creating the atmosphere. Then they hand you a most luxurious towel wrap to don for your massage. How can I buy one of those?? Dang, they are not for sale. The facial is a series of creams, massage, hot towel...then the Diamond Glow treatment, followed by more creams and massages! The experience lasted about 45 min. The Diamond Glow treatment continues to work over the next 3 days. My skin has never felt more smooth, moisturized, even polished! Although I wanted to go straight home and chill afterwards, I actually had a work meeting...so I added a bit of foundation and blush, and I was off!

Minnie L

2023-2-17

Awesome experience! I got the facial from Trinity and she did an amazing job! She took the time out to ask about my facial routine and asked about any concerns I had. I would definitely recommend for anyone who's interested in a facial or massage.

Juleka Couffaine

SCAM! I bought an hour massage. I was 5 min late (desk attendant said 20, but I have time-stamped texts updating my family). They cut off 10 min of your massage time for dressing (why can this not be done before or after the time paid for in a dressing room?). They had paperwork which took another 5 minutes (no advance notice to arrive early!) AND the therapist ended 15 minutes early! I know this for fact, because I was able to get dressed, get a drinking water, talk to the front desk person, and be in my car for my conference call 5 minutes early. I called to inquire and the phone person made excuse after excuse. Zero customer service skills and no accountability. I even added a tip when I purchased the massage … what a ripoff! If you want to try this place, know you will only get HALF what you paid for! Highly recommend you go elsewhere.

Kristen Holder

BE CAUTIOUS...I've left messages weekly for owners for a month with no return phone call. We maintained a membership for 18 months, ended membership but had several credits to use. Scheduled the credits, appointments were cancelled with no explanation. I went to their retail location during business hours to resolve, no lights and locked door. All we were looking to do was extend the time we could use our credits. Really terrible customer service and value for our money. Posted to warn other customers and/or someone considering their services, do not recommend.

D H

I had the most wonderful blessing from my friend for my bday. She hooked me up with a facial with Nicole and she was absolutely AMAZING! I went home and was totally relaxed and feeling so beautiful! The front desk lady with colorful hair was so genuinely sweet and friendly! New owners yalls are doing amazing with the staff! Can't wait to see how much better it gets!

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