Hand and Stone Massage and Facial Spa

The technician I saw was great, but the billing situation they have going on is horrible. I specifically chose this place because I didnt want to deal with any typical pushy upgrade or membership options at other spas. When I went to pay, my bill was more than 100$ what I was quoted. I specifically asked before agreeing to my services to understand what I was paying and this still happened. They knocked off 50$ but this was still way more than my quote, which again, I specifically asked for before proceeding. I was planning on returning monthly, but this is ridiculous. Buyer beware.

Wonderful experience here this past weekend! Called for a last minute massage and they were able to fit me in on Saturday. I saw Pedro and he was absolutely amazing! Super knowledgeable and very helpful in terms of offering suggestions, etc to ease tension and such. He is a great massage therapist and I look forward to going back next time I’m in Cary! I recommend Pedro if he is available!

Always a relaxing vibe in the waiting room. I come here often and always have been called on time. There has been issues with the add ons that add more time...they don't seem to be aware of the added time, but the front desk is always amazing when it comes to not charging us. Overall, I do enjoy getting my massage and facials from here!

First timer. Used the black Friday deal and had one of the best massages ever! Rachel did an amazing job and really helped with my pain issues, I was relaxed and pain-free all day. Highly recommend!

Excellent experience! My massage therapist was Cynthia and she did a fantastic job! I purchased a hot stone massage with added peppermint aromatherapy. I have had a few hot stone massages before but this was best by far! The interior is so clean and it smells fantastic everywhere. Their products are amazing, too. I am already a member and have purchased a gift card. I highly recommend this place!

One of my favorite places!! Everyone is always so kind and professional. The front desk staff remembers me and goes above and beyond to make me feel at home. Daiva has such an amazing touch and one of the best estheticians I’ve ever had. Came in with neck pain and Latasha listened to my concerns and focused the massage on my neck leaving me feeling 10 times better!! Such an amazing place! Can’t wait to return.

Will not be returning to this location ever again..Started my day excited about my husband and I getting massages for his birthday..Unfortunately massages didn’t happen!! Had a very bad experience with the front desk staff… Was unable to make our appointments due to 1.5 hour traffic stand still due to an accident on 264 west coming from Rocky Mount heading to interstate 40 this morning at 9:00 .Our appointments was at 10:15 ..traffic was at a stand still taking us over 30 minutes to get only 1 mile .. I called the establishment at 9:50 to let them know our traffic situation and that we are coming but will be late due to traffic at a stand still due to an accident ..I asked them not to charge my credit card for a no show because we’re coming but will be late . I was told to still come and they would probably have to reschedule us depending on when we arrive..Traffic didn’t let up and was at a halt I called back at 10:17 to let them it’ll definitely be after 11:00 when we arrive due to the traffic stand still ..Again I was told to come in and they would see if they could reschedule.us. We finally arrived at 11:23 and as soon as we checked in the receptionist told me they can’t rebook us today and they had double charged by credit card for 79.00 for a no show fee!! even though I called twice explaining that traffic was at a stand still for over an 1.5 hour but we’re still coming. The fact that they charged my card knowing we were coming was the unprofessional part for me ..They didn’t wait until we arrived..And it was obvious the conversation was already cohered between the receptionist and the manager..After10 minutes of back and forth of explaining to the manager why we were late she showed zero empathy and was very adamant about having to charge for no show regardless.. The manager finally says she can take 1 of the 79.00 charges off my credit card ..but not both because the therapist gotta get paid .. We will not be taking our business back to that establishment again and will not recommend it to anyone 👎🏽

I was very disappointed by the front desk receptionist. I had an appointment which i was highly looking forward to but i had to cancel because i was admitted at the hospital. I had membership with them and ended up canceling it due to my conversation with the front desk receptionist. I tried to explain the inconvenience and wanted to reschedule but explained the policy of being charged. I asked if they could work with me and waive this as it’s never happened to me but she was rude over the phone. I told her to go ahead and cancel my membership as that was an unpleasant way and lacked empathy per her tone.