Hand and Stone Massage and Facial Spa

I want to preface this review to say that David and Chris were amazing at our couples massage. My boyfriend, being the angel that he is, booked us a couples massage which was lovely. However when we went to check out we were told that his portion would be $69.95 (the price he booked it under) and that mine would be $129.95 since I had been here before and that the $69.95 was the intro price. They then explained that they could lower the price to the intro/member price if I signed up for a membership and that I could cancel anytime. I had issue with this as my partner had booked it and in my experience when you book a couples massage you pay the price as advertised. When I brought this up the receptionist was apologetic but resistant to give us the original price even after the other receptionist said they should. They offered to call a manager which I originally declined as I didn’t see that it was necessary but after more discussion I did ask that they call because I refuse to pay a $60 difference. After the manager was called they were able to give us the original price however the frustration of the conversation negated the original relaxation of the massage. Had they waived the first time I asked this would be a positive review and I would plan on returning however they have lost a potential loyal customer and I will never recommend this establishment to anyone. If you would like a couples massage I would recommend the massage center in Dudley square, more expensive but well worth it. To the manager I would recommend you empower you front desk employees to make these decisions without your input and to disclose that if couples are coming for a massage that the intro price is determined individually. Additionally to echo other reviewers the actual massage time is not 60 minutes which is disclosed at booking however then it should be advertised as a 45 minute massage.

I have been visiting Hand and Stone for over a year now and I cannnot say enough great things about the Lexington KY location. First off, let me start by saying that the staff are just amazing humans. They are so welcoming and friendly. I always feel at home as soon as I walk in the door. The spa rooms are quest and relaxing. Always clean and well kept. Lastly, I cannot say enough nice things about DM and Xac. Literally the best massages and facials I’ve ever had in my whole entire life. They are the absolute best in their field, and everytime I visit with them I feel completely restored mind and body. If you’ve been looking for your next spa service, look no further. I challenge you to find any place better!

I don’t even know where to begin. Our first two couples massages were great, even though we weren’t made aware that we would be paying additional fees than just our membership for it to be a couples. At sign up we were offered each a free facial. I booked it and was asked questions about my skin, I said it was dry and she said they evaluate the skin and make suggestions from there. She suggested dermaplaning, but did not say it was an $80 up charge. Get to the check out and that’s a shock when not told it’s an up charge. I still tipped proper percentage, because tipping used to be our livelihood, but probably shouldn’t have after being blindsided like that. They lure you in thinking if you sign up, you’re getting a free perk, and then screw you out of money in the end so it’s not a free perk. We were excited to have a quality date night out once a month here, but unfortunately with terrible customer service that membership is short lived.

Neat place. They give HOT towels after their massages! I had a wonderful massage there. Also, their prices for members are great for massages and hair removal but I would say high for facials. It’s important to note that I didn’t try the hair removal nor the facials so I can’t speak about quality or value to cost. Lastly, the place was clean and very relaxing. The front desk did get me to sign up for a membership with the promise of a goody bag which contained free services that I will use.

I love coming here on my self care days! There are great perks for being a member and the staff is awesome. My masseuse Adam is also wonderful!

They cancelled a couples massage less than 45 minutes before it was supposed to start, then wouldn’t answer our call to reschedule so we had to go in person and reschedule. They never apologized and didn’t give a discount. We took time off work for the initial appointment and it was a waste. Massage is good but only 45 minutes even though we pay for 60.

The massage experience is 6/10 but the massage therapist’s are very warm and welcoming. HOWEVER you do not get the hour massage you pay for. You’re lucky if you get 45 minutes of the scheduled hour. Example I had an appointment at 1 wasn’t taken back until 1:10, taked to massage therapist as required until 1:15, massage started at 1:20 and ended at 1:55. So 45 minutes in all. If you’re looking for an overpriced light back rub then this is perfect for you.

Good massage, not great transaction experience. Upsold into cupping before massage starts WITHOUT disclosing the extra fee. One hour massage is only 43 minutes. Asked if I want to leave a tip, I say “sure, 15%” they added $15. Also pitched me on a monthly thing. Very turned off by the extra charges and pitch after I went to get a massage to RELAX. Again, massage itself was pretty decent.