Hand and Stone Massage and Facial Spa

I took advantage of a facial massage they were running and I'm so glad I did! It was so amazing! Megan made me feel so relaxed and I had to fight not to fall asleep! 😆 I highly recommend the facial massage, I gifted myself a membership so I can commit to self care regularly.

I have been going to see Zoey for facials for about 9 months and I absolutely love her. She keeps diligent notes about my skin and the products I use each month so she is always asking me questions and trying to understand what we can do better. I have been complimented on how great my skin is looking more than once in the past few months and I’m sure it’s due to visiting H&S each month.

OMG I absolutely love having my facials done by Sage. She’s knowledgeable and attentive. Asks good questions and my skin is always gorgeous when I leave.

Ive recently seen Daniel and Lilia are the best! they had wonderful pressure and all my back pain went away! I feel so much better. I also had a great facial from Andrea. I left glowing!

Megan did an amazing job today! She was very informative and the service was very relaxing. Way to go Megan.

This was a terrible experience. I am having terrible muscle pain. I scheduled for same day appointment and needed to move it forward a couple of hours because of work. I called to reschedule 20 minutes after setting appointment. Whether I rescheduled or cancelled they were charging me for half the appointment. I asked for availability for today and the rest of week, but there were not a lot of options. To change the time, it was half the appointment fee. I was planning on joining their membership because it is so close to my work, but not after this experience. Really poor customer service.

The two stars is not a knock on the Raintree (Scottsdale) location nor its people as they have always been amazing and courteous. They retain staff and truly have some great hands working there. There management team is top notch and you are welcomed and greeted with genuine sincerity. We have been coming here for years. My frustration is with corporate policy. I originally joined at another location as it was less than five minutes from our house at that time. Eight years ago we moved and life got busy and I accumulated over fifty (that is correct) sessions. The aggravation is I cannot transfer my membership to the new location which is much closer to our home. The corporate suggestion is that I would have to cancel the membership and get a new membership (which I suspect is less benefits and more costs). If I cancel the old membership I have a very limited time (something like 45 days) to use all of the sessions. Or if I feel generous I can put my membership on hold and only pay another $10/month for the luxury of putting it on hold and that too comes with a limited time line. Corporate policy is now as members we can only transfer four sessions per year to someone else (like our spouse) and they limit that to two transfers per every six months. And to make it even more enjoyable they now charge you $10 per session to transfer them and that is not per transfer by doing two at a time but the $10 fee is per session transferred. And one more insulting task is I now have to call the original location and ask them to transfer a session to another location. So much for customer service and satisfaction. Its a disgrace to have to write a posting like this when the people that are actually doing the service are great people. So please do not hold my opinion against them but do consider other companies that provide massage and facial services as this is what the Hand and Stone corporation has evolved to in recent years. Just as a point of clarification. When I originally joined which was the first year Hand and Stone arrived in the Phoenix area I could transfer as many sessions as I wanted to other family members. So if anything, the accumulation should be grandfathered in, but apparently that is not the case here. Dan H.

Lilia is incredible! I have a lot of shoulder and lower back issues and her deep tissue massages leave me feeling so much better. I’m so glad I found her at this hand and stone location.