Design 1 Salon Spa Gaines

Got my hair cut and colored with Isabel Dean. The finished looked was so much better than I ever could have imagined. I have never seen my hair look so good and the highlights look so flawless and blended. She perfectly matched the color and the cut was just as good and the exact length I wanted. I couldn't be happier! I was so happy she took before and after pictures! It made the experience even better!

I called yesterday to schedule a haircut after the appointment was canceled the week prior and only 1 attempt had been made to reschedule. Some backstory: we started seeing a new stylist (one of their top tier stylists) and on the first appointment was told the appointment was being moved up an hour early with approximately 2 hours notice in advance. This ended up working out great though. Upon arrival to the new, earlier appointment time we proceeded to wait 25 minutes for the stylist. Obviously this was a bit annoying considering we were told only 2 hours previously that she was ahead of schedule and the appointment could be moved up an hour, but then to arrive and be told she's behind and wait 25 minutes. But we get it, things happen. But then at my next appointment just 4 weeks later almost the same thing happened: we were given brief notice that she could get us in earlier and as we were about to head to the new appointment time we were called and told she was running behind and ultimately had to cancel the appointment. This brings me up to yesterday when I called at 11am to reschedule the canceled appointment and stated to the receptionist that we really like how this stylist is cutting hair (changing up hairstyles) but that I'm a little frustrated with how the appointment times are being regarded. Moved up, then late, moved up, then canceled, etc. I was very kind to the receptionist and told her several times I understood she was just the messenger but wanted to know how my reservations with this stylist could be remedied; could I count on the new appointment time? She said she would leave a note for her manager, Mel, who would call me back. I thought this was a little unnecessary since I never asked for a manager but so be it. I had called at 11am. At 4pm, I received the callback from Mel and she left the following voicemail being extremely condescending (in my opinion). I know how appointments work... Anyways, I missed her at the time of her call (4pm), but called back at 4:21 to speak to her. In which the receptionist told me she left at 4pm for the day. So, Mel waited from 11am to call me at 4pm with a (in my opinion) rude voicemail addressing an issue- in which I have every right to have concerns about- only to leave for the day immediately after leaving the message. When the receptionist told me this, I was obviously annoyed, but again, reiterated that I knew it wasn't her fault. Then I asked her if I could simply get scheduled with another top tier stylist. The receptionist was extremely kind and accommodating. Design 1 has some great stylists, but it's truly unfortunate that their managerial staff treats clients with such a demeaning attitude for simply trying to ensure their appointment times (at a very busy time of the year) aren't going to be yanked around. Mel is fortunate I'm deciding to give another stylist a chance versus taking my business elsewhere. I'd give 1 star, but the receptionist was so kind, that I'm giving 2 stars. Overall, would NOT recommend Design 1 Gaines if you have any issues with your service. It's great for it's services, but not for its customer service. Screenshots with receipts.

Despite living in Central Ohio, this is my salon of choice. The reception staff is always very friendly and helpful. The services are exceptional and the stylist(s) are truly amazing. I love supporting businesses where the staff are treated well, and they all have wonderful things to say about the owners and workplace environment, which shows. The facilities are always clean, tools and utensils are cleaned immediately and files (for nails) are sent home with the customer. I have had many services done/performed but for this most recent visit, had my (second ever) gel manicure. After getting one right after Christmas and loving how long it lasted I booked another appointment. Pricey but highly recommended and would go again Nail Artist Credit: Lexi Also Recommend: Chaunte

Hailey did a really great job on my hair this evening, she was also super nice I definitely would recommend her doing your hair!

I had the wonderful pleasure of working with Lana and let me tell you, she was absolutely 100% perfect! I told her that I’ve always wanted to be all over blonde as blonde can be and my goodness, she made it happen! I was so happy, I as about in tears! I cannot wait to work with her again in 7 weeks😍

LOVEEEED my experience here at Design 1 in Gaines Township. In the past I have had some terrifying hair experiences at another salon in the area so I was nervous to go back to a salon for hair services. Over the course of 5 years I’d box dye my hair myself, all dark colors. I went to Design 1 for a consultation with Kass. I wanted to go be as close to my natural hair color as possible with some definition, but I also wanted to be realistic and not ruin my hair either. Kass and the staff were great from start to finish. Kass did an amazing job listening to my vision and giving me an action plan that best fit to achieve the results. She made me feel comfortable during the whole process and kept an open line of communication on whats being done with my hair as it went. She did such a great job I am still so surprised that my hair turned out as good as it did. Thank you Kass for giving me hair that I love!!

First and last time I come here. As I walked through the doors immediately judgmental looks. The service was alright the girl that did my mani pedi was sweet. However $123 for shellac mani pedi that chipped the next day is a red flag, the lady in the front desk was very rude and cold to me . 3/10

My nail tech Yuka does amazing work. Would highly recommend her. Salon is cute and clean and the employees are always courteous. I've also been waxed by Hannah and she did a great job as well!